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AI Intake

Fill from email — let AI build the job

Got a client email with all the job details buried in it? Instead of transcribing it field by field, paste the email into CoachQuote's AI intake. The AI reads the message and extracts pickup, destination, date, time, passenger count, and any special instructions — then pre-builds the job for you to review.

1

Open AI intake

From the dashboard, tap Fill from email, or open a new job and tap the same button in the top-right of the job screen. Either way opens the AI intake panel.

2

Paste the client's message

Paste any client email, text message, or booking request. It doesn't need to be formal or structured — the AI handles casual language, vague location references, and incomplete requests.

3

Review the extraction

The AI shows you a preview of what it found — pickup, destination, date, time, PAX, notes. Check it over. You can edit any field before creating the job.

4

Create the job

Tap Create job from this. The job is built with all extracted fields pre-filled and the status set to AI Quote — a reminder that the figures came from AI and need operator verification before you send anything to the client.

What gets auto-filled next: After creating an AI job, Google Maps runs automatically on each leg address — filling the km, drive time, and heavy vehicle toll estimate without any extra steps from you.
✦ Fill from email AI-powered CLIENT EMAIL OR ENQUIRY "Hi, we need a coach from the International Airport to Novotel Darling Harbour on Friday 18 July. 38 pax, Flight QF412 at 4:30 pm." ✦ Extract → AI EXTRACTED — REVIEW BEFORE CREATING JOB PICKUP Sydney International Airport, T1 DROP Novotel Darling Harbour DATE & TIME 18 Jul 2026 · 16:30 PAX 38 NOTES Flight QF412 · airport pickup Create this job → AI QUOTE Status set automatically — verify before sending 🗺 Google Maps auto-filling route km, drive time & heavy vehicle tolls…
Always verify before sending: AI extraction is very accurate but not infallible. Dates, times, and passenger counts should always be confirmed against the original email before you send a quote to the client. The AI Quote status badge is your reminder — it stays on the job until you manually change it.
Google Maps

Auto-fill route km, drive time & tolls

Instead of estimating distances or looking up routes manually, CoachQuote can resolve any address through Google Maps and fill the leg automatically — kilometres, drive time, and a heavy vehicle toll estimate, all in one step.

1

Enter from and to addresses

Type any address, suburb, landmark, or venue name into the leg's From and To fields. No exact formatting needed — Google resolves it.

2

Tap the Maps button

The 🗺 Get route button on the leg sends the addresses to Google Maps. The km, drive time, and toll estimate fill in automatically within a few seconds.

3

Tolls update with your vehicle

Toll estimates use heavy vehicle rates by default (current Transurban/Linkt rates). If you select a minibus or car on the job, the tolls recalculate automatically using the lower car rate.

4

Airport pickup fee added automatically

If the pickup address contains an airport or terminal, CoachQuote adds the airport access fee as a named extra on the job — itemised on the client quote so it's never forgotten.

Itinerary · Leg 1 ⚠ Route estimates applied — verify km, drive times and tolls before sending quote. FROM Sydney Airport International Terminal, Mascot NSW 2020 TO Novotel Sydney Darling Harbour, 100 Murray St, Pyrmont KM 21 km DRIVE TIME 35 min TOLLS (HEAVY VEHICLE) $20.97 ✈ Airport pickup detected Airport access fee — International Terminal (pickup) · $20.32 added to extras EXTRAS Airport access fee — International Terminal (pickup) $20.32 Vehicle: ODYSSEY — Mercedes Benz 57-seat · Tolls updated to heavy vehicle rates ✓
Toll estimates are a guide, not a guarantee. CoachQuote uses current published heavy vehicle rates (Transurban/Linkt, July 2026) and the road names in the Google route to estimate tolls. Toll direction is not verified — some tolls only apply in one direction (e.g. Sydney Harbour Bridge is southbound only, Eastern Distributor is northbound only). Always check the route before sending a quote to your client.
Client requests no tolls? Tick the Avoid tolls option on the leg before running the Maps lookup. CoachQuote will route around toll roads and set the toll field to $0.
Job Status

AI Quote status — what it means

Any job created via AI intake is given the status AI Quote automatically. This is a flag for the operator — it means the job was system-generated and has not yet been manually reviewed.

It does not mean the quote is ready to send

Check the km, drive times, and tolls against your own knowledge of the route. The AI reads text — it can't account for local shortcuts, road closures, or client-specific conditions.

Change the status when you're satisfied

Once you've reviewed and are happy with the job, change the status to Quoted (or another appropriate status) from the job status dropdown. This removes the AI Quote flag and signals the job is operator-approved.

Airport fees can be adjusted

If the auto-added airport access fee doesn't reflect the actual charge (e.g. the pickup ran long and incurred a higher fee), edit the amount directly in the Extras section before generating the client quote PDF.

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